Project Timeline
Initially we had a timeline for the Digital Rewards was Q1 2024 and Physical Rewards would be fulfilled in Q2 2024.
Given the sheer number of backers we have to give all our suppliers enough time to product all the physical rewards then give myself time to write the expansion and playtest so at this stage we won’t have a solid timeline until the project ends.
Last updated: September 10, 2023 04:28
What do you recommend I use for Group Play?
Group play can certainly be done with 1 book, 1 deck of cards and 1 journal but to enhance your gameplay I highly recommend having a copy of everything each.
Having a deck to draw from each allows more options to occur and things to get more exciting!
Last updated: September 10, 2023 04:28
Do I need your first book about Akeroth?
No! The Brambletrek book is a self-contained story that exists within the forests of Hyhill. There will be lore included but you don’t need the Akeroth Sourcebook to play this adventure.
Last updated: September 10, 2023 04:30
Why can't US backers get their books printed by Drivethru?
This is purely due to their ability at not being able to print the foiled cover we need for the special editions and the page quality not being what we feel comfortable sending to backers.
However, nearer to printing we will reconvene with them and see if there have been any improvements. If so the shipping prices will change accordingly.
Last updated: September 10, 2023 04:33
Do I have to pay VAT?
Yes, due to tax laws here in the UK you will be charged VAT based on your location. This will be done at the same time as shipping in the pledge manager.
Last updated: November 21, 2023 12:04
Can I get a refund?
If a refund is requested within 2 weeks of the project end, we can provide a refund or cancel your pledge with no questions asked. After those 2 weeks, we cannot provide refunds unless under circumstances where your physical product has arrived damaged beyond repair. At that stage you will receive a new product. Failing to fill out your address or not paying for shipping will not then cause a refund to be issued.
Last updated: November 27, 2023 07:19
Project Timeline
Initially we had a timeline for the Digital Rewards was Q1 2024 and Physical Rewards would be fulfilled in Q2 2024. Given the sheer number of backers we have to give all our suppliers enough time to product all the physical rewards then give myself time to write the expansion and playtest so at this stage we won’t have a solid timeline until the project ends.
Last updated: September 28, 2023 11:53
Can I get a refund?
If a refund is requested within 2 weeks of the project end, we can provide a refund or cancel your pledge with no questions asked. After those 2 weeks, we cannot provide refunds unless under circumstances where your physical product has arrived damaged beyond repair. At that stage you will receive a new product.
Failing to fill out your address or not paying for shipping will not then cause a refund to be issued.
Last updated: November 27, 2023 07:19
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.